In reading the case below, I want you to begin to think as a healthcare advocate and post your response to the questions below. An 82-year-old man and his family met with an advocate to discuss his recent hospital experience. Although he had had many admissions to hospital and previously found hospital staff friendly, helpful and respectful, his most recent admission was quite the opposite. He told the advocate that when it was time for his discharge he was hurried along by two staff wanting to make the bed. They argued with him, refused to listen and tried to push him out of the bed. He almost fell during this incident, but managed to support himself on his walking frame. When he asked to speak to the manager they gave him a wheelchair and disappeared. He said he did not understand what he had done to these staff members to be treated this way. He wanted them to know how distressing it was and that it is not acceptable to treat anyone that way. 1. What would be your initial interaction with the patient? 2. How do you describe the primary issue(s) in the case? 2. What would be your potential plan of action to address the issues?
#Discussion #Advocacy #Elderly #Population